{"id":8167,"date":"2022-08-17T13:09:29","date_gmt":"2022-08-17T10:09:29","guid":{"rendered":"https:\/\/ceriza.com\/bannere-sol-si-sal-obligatorii-pentru-magazinele-online\/"},"modified":"2022-08-17T13:09:29","modified_gmt":"2022-08-17T10:09:29","slug":"bannere-sol-si-sal-obligatorii-pentru-magazinele-online","status":"publish","type":"post","link":"https:\/\/ceriza.com\/ro\/bannere-sol-si-sal-obligatorii-pentru-magazinele-online\/","title":{"rendered":"Bannere SOL \u0219i SAL obligatorii pentru magazinele online"},"content":{"rendered":"<p>In aceasta toamn\u0103 A.N.P.C vine \u00een ajutorul consumatorilor cu noi specifica\u021bii de afi\u0219are a informa\u021biilor privind SOL si SAL, at\u00e2t \u00een magazinele online, c\u00e2t \u0219i cele fizice. Dac\u0103 ai un magazin online, mai jos am \u00eencercat s\u0103 detaliez cum trebuie implementate noile m\u0103suri pe site-ul t\u0103u.<br \/>\n<!--more--><\/p>\n<p>Conform <a href=\"https:\/\/legislatie.just.ro\/Public\/DetaliiDocument\/257649\" target=\"_blank\" rel=\"noopener\">ordinului nr. 449 din 31 mai 2022 al ANPC<\/a>, publicat in Monitorul Oficial nr. 725 din 19 iulie 2022, de\u021bin\u0103torii de magazine online au obliga\u021bia de a afi\u0219a dou\u0103 pictograme cu linkuri c\u0103tre zone de informare clien\u021bi privind Solu\u021bionarea alternativ\u0103 a litigiilor (SAL) si Solu\u021bionarea online a litigiilor (SOL).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-7251\" src=\"https:\/\/ceriza.com\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-17-at-14.41.39-300x182.png\" alt=\"\" width=\"300\" height=\"182\" srcset=\"https:\/\/ceriza.com\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-17-at-14.41.39-300x182.png 300w, https:\/\/ceriza.com\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-17-at-14.41.39-1024x623.png 1024w, https:\/\/ceriza.com\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-17-at-14.41.39-768x467.png 768w, https:\/\/ceriza.com\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-17-at-14.41.39.png 1302w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><br \/>\nNici cei care de\u021bin magazine fizice nu sunt exclu\u0219i, fiind necesar\u0103 afi\u0219area unei plachete cu informa\u021bii detalitate \u00een fiecare unitate.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-7252\" src=\"https:\/\/ceriza.com\/wp-content\/uploads\/2022\/08\/257649_A336-300x292.jpeg\" alt=\"\" width=\"300\" height=\"292\" srcset=\"https:\/\/ceriza.com\/wp-content\/uploads\/2022\/08\/257649_A336-300x292.jpeg 300w, https:\/\/ceriza.com\/wp-content\/uploads\/2022\/08\/257649_A336.jpeg 484w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>Ordinul intr\u0103 \u00een vigoare la 18 august 2022, iar verificarea din partea ANPC \u00eencepe din 4 septembrie 2022.<\/p>\n<h2>Ce este SAL? Ce este SOL? <\/h2>\n<p>SAL sau &#8222;Solu\u0163ionarea Alternativ\u0103 a Litigiilor&#8221; este o procedur\u0103 care vine \u00een sprijinul consumatorilor pentru rezolvarea litigiilor cu comercian\u0163ii. Este aplicabil\u0103 \u00een cazul unor probleme legate de calitatea produsului sau serviciului achizi\u0163ionat \u0219i vine ca o alternativ\u0103 la sistemului judiciar, permi\u021b\u00e2nd solu\u021bionarea independent\u0103, impar\u021bial\u0103 \u0219i transparent\u0103 a reclama\u021biilor. <\/p>\n<p>Procedura SAL este detaliat\u0103 in <a href=\"https:\/\/anpc.ro\/documente\/legislatie\/ProceduraSAL2.pdf\" target=\"_blank\" rel=\"noopener\">documentul de aici &gt;&gt;<\/a> <\/p>\n<p>\u00cen cadrul ANPC, Direc\u021bia de solu\u021bionare alternativ\u0103 a litigiilor intervine at\u00e2t \u00een litigii na\u021bionale \u0219i interna\u021bionale ap\u0103rute din contractele de v\u00e2nz\u0103ri sau prest\u0103ri servicii \u00eencheiate cu un comerciant care desf\u0103\u0219oar\u0103 activit\u0103\u021bi \u00een Rom\u00e2nia.<\/p>\n<p>SOL este denumirea scurt\u0103 la &#8222;Solu\u0163ionarea On-line a Litigiilor&#8221;. Practic, este SAL, dar in versiune online. <\/p>\n<p>Po\u021bi afla mai multe direct din <a href=\"https:\/\/anpc.ro\/ce-este-sal\/\" target=\"_blank\" rel=\"noopener\">site-ul A.N.P.C &gt;&gt;<\/a> <\/p>\n<h2>Descarc\u0103 bannerele SAL \u0219i SOL<\/h2>\n<p>Linkul oficial de pe site-ul A.N.P.C este accesibil din meniul site-ului Direc\u021bii ANPC -&gt; SAL -&gt; Plachete SAL -&gt; <a href=\"https:\/\/anpc.ro\/wp-content\/uploads\/2022\/07\/SAL-PICTOGRAMA.png\" target=\"_blank\" rel=\"prettyPhoto[gallery-jCd2]\">Pictograma online<\/a>. Dar acesta ofer\u0103 doar una din cele doua bannere necesare, la o alta dimensiune decat cea ceruta. Nu este clar de ce nu au oferit aici si cea de-a doua variant\u0103 (cea pentru SOL), dar pentru a u\u0219ura si c\u0103utarea voastr\u0103, las mai jos cele doua variante, in format webp si cu dimensiunile corecte.  <\/p>\n<p>Cu placere \ud83d\ude42<\/p>\n<div id=\"sol-sal\"><a href=\"https:\/\/ceriza.com\/wp-content\/uploads\/2022\/08\/sol-ceriza.webp\" target=\"_blank\" rel=\"noopener\">Descarc\u0103 banner SOL<\/a><br \/>\n<a href=\"https:\/\/ceriza.com\/wp-content\/uploads\/2022\/08\/sal-ceriza.webp\" target=\"_blank\" rel=\"noopener\">Descarc\u0103 banner SAL<\/a><\/div>\n<h2>Unde afi\u0219am bannerele SAL \u0219i SOL in magazinele online<\/h2>\n<p>Comercian\u021bii care administreaz\u0103 site-uri de v\u00e2nz\u0103ri, preluare comenzi online \u0219i\/sau publicitate la produse \u0219i\/sau servicii, la servicii turistice, de comercializare de pachete de servicii turistice sau bilete de avion, inclusiv e-commerce &#8211; comer\u021b electronic sunt cei care trebuie sa urmeze noile reguli privind afi\u0219area SAL \u0219i SOL.<\/p>\n<p>Conform ordinului 449\/2022, magazinele online trebuie s\u0103 afi\u0219eze pictogramele (mai bine zis bannere) pe prima pagin\u0103 a site-ului &#8211; home page, pe bara de meniu a paginii. &#8222;Pictogramele&#8221; vor avea dimensiunea de 250 x 50 px \u0219i c\u00e2te un link c\u0103tre o surs\u0103 extern\u0103: <\/p>\n<ul>\n<li>banner Solu\u021bionarea alternativ\u0103 a litigiilor cu link: c\u0103tre https:\/\/anpc.ro\/ce-este-sal\/<\/li>\n<li>banner Platforma SOL : https:\/\/ec.europa.eu\/consumers\/odr<\/li>\n<\/ul>\n<p>Probabil, cea mai practic\u0103 implementare r\u0103m\u00e2ne zona meniu din footer, pentru a afi\u0219a informa\u021bia \u00een permanen\u021b\u0103, indiferent de pagina pe care se reg\u0103se\u0219te utilizatorul. Aceast\u0103 zon\u0103 permite incorporarea f\u0103r\u0103 a afecta design-ul actual al magazinului online. <\/p>\n<p><strong>Dar sunt curioas\u0103 cum vede\u021bi voi implementarea \u00een magazinul vostru? Ave\u021bi alte informa\u021bii utile privind noile prevederi?  <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In aceasta toamn\u0103 A.N.P.C vine \u00een ajutorul consumatorilor cu noi specifica\u021bii de afi\u0219are a informa\u021biilor privind SOL si SAL, at\u00e2t \u00een magazinele online, c\u00e2t \u0219i cele fizice. Dac\u0103 ai un&#8230;<\/p>\n","protected":false},"author":1,"featured_media":8166,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[169],"tags":[],"class_list":["post-8167","post","type-post","status-publish","format-standard","has-post-thumbnail","category-articole-imm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bannere SOL \u0219i SAL obligatorii pentru magazinele online | Ceriza<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ceriza.com\/ro\/bannere-sol-si-sal-obligatorii-pentru-magazinele-online\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bannere SOL \u0219i SAL obligatorii pentru magazinele online | Ceriza\" \/>\n<meta property=\"og:description\" content=\"In aceasta toamn\u0103 A.N.P.C vine \u00een ajutorul consumatorilor cu noi specifica\u021bii de afi\u0219are a informa\u021biilor privind SOL si SAL, at\u00e2t \u00een magazinele online, c\u00e2t \u0219i cele fizice. 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